Privacy & Cookies Policy

This Privacy & Cookies Policy explains how Ennor Studio collects and uses personal information when you visit our website, make an enquiry, or place an order.

Information we collect

We collect only the information needed to provide our services and fulfil orders.

Information you provide directly

This may include:

  • Name

  • Email address

  • Telephone number (if provided)

  • Billing and delivery details

  • Information shared through contact forms or bespoke enquiries

Information collected automatically

When you browse our website, certain technical data may be collected automatically, such as:

  • IP address

  • Browser and device type

  • Pages visited and time spent on the site

  • General site usage information

This helps us understand how our website is used and improve your experience.

How we use your information

Your information is used to:

  • Respond to enquiries

  • Process and fulfil orders

  • Manage bespoke commissions

  • Provide customer support

  • Improve our website and services

Where you have given consent, we may also use your information to send occasional updates.

Legal basis for processing

Under UK GDPR, we process your data on the following bases:

  • Contract – to process and fulfil orders and enquiries

  • Legitimate interest – to operate and improve our website and services

  • Consent – for marketing communications, where you have opted in

Third-party services

We work with trusted third-party providers to operate our website and process payments securely, including:

  • Squarespace – website hosting and analytics

  • Stripe and/or Square – secure payment processing

These providers only process the data necessary to deliver their services and operate under their own privacy policies.

We do not sell or trade your personal data.

Cookies

Our website uses cookies to support essential site functionality, understand visitor behaviour, and improve performance.

You can manage or disable cookies through your browser settings at any time. Please note that some features of the site may not function correctly if cookies are disabled.

Data retention

We retain personal data only for as long as necessary:

  • Order and transaction data is kept for legal and accounting purposes

  • Enquiry data is kept for as long as needed to respond and provide support

  • Marketing data is retained until you choose to unsubscribe

Your rights

Under UK GDPR, you have the right to:

  • Request access to the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to certain types of processing

  • Withdraw consent at any time (for marketing communications)

To exercise any of these rights, please contact Maisy@ennorstudio.com

Security

We take appropriate steps to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Changes to this policy

We may update this policy from time to time. Any updates will be posted on this page.

Contact

If you have any questions about this Privacy & Cookies Policy, please contact:

Maisy@ennorstudio.com